To all those with problems on SMARTBRO just continue complaining to *1888. Generally ok naman connection pero pag dumami na subscriber sa area nyo tsaka lang nagkakaroon ng disconnections. Mabagal kasi sila magdagdag ng bandwidth sa areas na mabilis dumami subscribers, kaya bombahin nyo na lang ng complain. oks lang yon.
I suggest and very effective, complain thru email using the SmartBro email account @
http://webmail.meridian.ph/Why thru email and not *1888?
1. You have a copy of your original complaint/s and their replies with recommended solution and alibi's.
2. They will provide you the Service Request ID, i think by phone is not provided unless you asked for it.
3. A customer service or the supervisor of the one who responded first to your email will call you after a day or two to verify if the compliant/s made is/are already resolved.
here's a template of their acknowledgment email, I complained about ImageShack
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Thank you for writing back.
We understand that you are encountering irregularity in viewing images saved at Imageshack.
As we wish to assist you, please provide us the following information:
1. Complete system response
2. Contact number/s
3. Available time for call out
4. Exact service address
We will be waiting for your response so we could properly address your concern
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After I provided my detailed info, they immediately resolve my issue and after a day a customer service to confirm that my issue is resolved and for SR closure confirmation.
