Topic: can i sue PLDT..

[anne&jo]

Need your advise..

I transferred my residence from Davao to Manila and since iiwan ko pansamantala ang bahay ko, I had my DSL and phone line subscription discontinued.. paid all the remaining balance para walang hassle.

I applied at their Business Center and after a week, tumawag ang CSR nila at sinabing ok na daw ang application ko. The next day, nagpunta pa ang representative a bahay at may iniwang SO#, Acct.# at yung magiging telephone number ko and instructed na magbayad na sa kahit saan PLDT Bus Ctr which I did..

days, weeks and six months had passed, walang ikinabit na linya ng DSL at Phone.. pag nag follow up ako sa 171.. wala pa daw slot para sa area ko. I visited their business office, ganun din ang dahilan. Ang ginagawa nila, kukunin ang email add and contact details ko, at iinform daw ako thru email, but, nothing had emailed me nor called me.

Now, dahil sa mentally tortured na ako at naabala na ng husto, can I sue PLDT for this instance? pinakinabangan na nila ang pera ko dapat naman na suklian nila ng serbisyo..

[wheewit]

Advice ko sa'yo that you read first yung contract mu with them. Most Telecommunications company get away because of the loopholes sa contract nila with the subscriber. You can also refer this case to NTC... Mas mabibigyan ka nila ng advice about legal merits if this issue. Good luck!

[bakekong12345678]

that is true, matagal talaga mag kabit na linya ang PLDT. sa part ko naman, mantakin mo, after 2 monthsssssssssss! tumawag sakin, sir ikakabit na namin ang line nyo. eh may globe na ako kasi 3 days lang kabit agad sakin. nainip na ako sa kahihintay, walang dumating. buti na lang di pa ako nakapagbayad. natawa na lang ako dito sa PLDT. haist.

tanggap lang kasi sila ng tanggap ng application without knowing na wala pala vacant slot sa PLDT BOX nila.

[dantot]

nangyari na ren sa ken yan at sa case ko pa may PLDT box right on our lot and tuwing may tech silang mag checheck dun kinoconfirm ko kung may vacant slot meron naman daw. When checked with the central office hindi daw nila ma approve yun dahil ma push through man ang connection slow throughput naman ang aabutin dahil yun facility itself ay luma na or masyadong malayo sa central office. If you think your filing a complain is worth another waste of time and money then you go ahead nail it! 

[bodieph]

sumulat ka ng letter to PLDT management and magreklamo ka, dun mo indicate that you are willing to sue them because of what happened. in most cases, these companies will rather not have a court case against them since one word na may nagkaso sa kanila, damay name nila. they would rather make amends to one customer rather than risk dragging their name in a court case

so write a formal letter addressed to PLDT management about what happened and ask for some kind of action on their part like you should've been informed immediately that wala pala available line sa area mo and that there was no notice whatsoever, it has been six months and if you hadn't inquired about it on your own you wouldn't have known that it was the case

[zedlareg]

best is to send a formal letter to their president... which i always do kasi crappy talaga ang service... parati ako humihingi ng reimbursment sa kanilang service. ito bibigay tong recipient ng mga  letters ko

Napoleon L. Nazareno
President & CEO
Philippine Long Distance Company (PLDT)
Ramon Cojuangco Building
Makati Ave., Makati City, Philippines


cc. verna villora
channel manager
implicare-GMM South-West
2/f PLDT MGO Bldg., Legaspi St.,
Brgy. San Lorenzo, Legaspi Village, Makati City...



email mo na rin si verna  vsv_pldtsme@yahoo.com


yan na lahat maitutulong ko sayo kapatid.

[dyiyan]

ganyan din mga boss nangyari sa akin... nung mag apply ako, wait ko lang daw one week para makabit... nung 2 weeks wala pa... tinawagan ko na yung kakilala ko sa PLDT sa cavite city office nila... dun ko nalaman na wala palang slot dun sa area ko... pinakiusapan ko yung kakilala ko na baka may kayang gawing paraan... may nagawa naman silang paraan... kumuha sa box sa kabilang kalye... ang layo nga lang ng pinanggalingan ng linya ko...

[IWM]

Same exact thing na nangyari sa bunso kong kapatid nung nagpakabit ng PLDT sa bahay nya. I wont go through the details kasi same story ang nangyari. Inaksyunan ko na at ako na mismo ang pumunta sa office nila and demanded for a manager. Saka pa nagawan ng aksyon.......after several weeks.

[gkhan]

Just as you can sue 3lanes for treason or Simyon for violation of smoking ban, there are other ways of settling disputes or righting a perceived wrong. Suing will only costs you money and the cost may even be greater than what you want to claim. Secondly, there is no guarantee you can get a friendly fiscal who will file the case.  As one suggested here, write them a formal letter as per addressee as above and have the letter registered. But you add a cc:  Office of the President, Malacanang Palace; ABS CBN; GMA Network; Dept of Trade and Industry and National Bureau of Investigation. Be sure to include these four entities in your cc.  If you have a friendly media guy, ask him to write a news about a complaint having been filed with the DTI and the NBI. After the first letter, send a follow-up letter and have it registered also. Normally, sa initial letter pa lang ay makatatanggap ka na ng sagot.  Pwede rin isama mo sa cc yun name ng senator in charge sa Committee on franchises. Guaranteed yan na pag may kasama yan mga yan dun sa cc, surely, mabilis sila mag action.

[maui80]

HOW CAN I SUE PLDT?feeling ko na kasi,parang inaabuso na nila ang rights ko bilang customer.They are a big company nga pero,parang naramdaman ko na ninanakawan nila ako,I have my rights to complain.how many months na ako nagcocomplain sa office desk nila regarding my issue sa billing statement nila with me.lagi nila akong pinaaasa na pinaprocess nila ang reklamo ko,before up to date talaga akong bumabayad sa kanila,walang paltos,but nung one time nagbayad ako sa PLDT pay machine nila,hindi nacredit sa bill ko,nagreklamo na ako ilang beses sa office nila,I gave everything they ask,they have my original receipt,and binigay nila sakin yung xerox copy,but ilang months wala pa rin action..feeling ko ngayon para akong niloloko ng company na to,ngayon daming tanong sa isipan ko,ganun ba talaga ang PLDT?saan ba talaga dapat magrereklamo ang isang customer na naagrabyado?kasi parang pinapasa nila yung complain ko..at sabi din nila matagal daw talaga ang processing,kasi ipapasa pa raw yun sa accounting management.saka feeling ko hindi talaga safe yung magbabayad sa machine.ewan ko bakit ba nila inaallow sa  mga tao na pwede kami magbayad dyan.

[clickaway]

since na bili ni MVP yang pldt pumangit pa lalo yung services nila... ngayon minimum 2 months ang kabit ng phone after mo mag lodge ng application... while dati 2 weeks to 1 month lang meron na....

[kluverbucy]

Oo sir read mo mabuti muna ang contract promo etc. napansin nyo ba yung flyers nila ngayon? yung 499/Month nakalagay? eh hindi naman yun 499/month.. 499 for the first month.. Succeeding month is 999 na siya.. Yung iba namamalikmata kaya avail sila agad akala nila as in 499/Month talaga.. Ireklamo muna sa main office or pag talagang wala pa din kasuhan muna. Sayang oras mo sa ganyan.

[clickaway]

sir parang sa smart bro yan na promo hindi sa pldt landlines....

thats marketing strategy pero simpre you have to read and ask before you avail...

Oo sir read mo mabuti muna ang contract promo etc. napansin nyo ba yung flyers nila ngayon? yung 499/Month nakalagay? eh hindi naman yun 499/month.. 499 for the first month.. Succeeding month is 999 na siya.. Yung iba namamalikmata kaya avail sila agad akala nila as in 499/Month talaga.. Ireklamo muna sa main office or pag talagang wala pa din kasuhan muna. Sayang oras mo sa ganyan.

[Death Knight]

Palugi na yata PLDT kaya bumabagal na service nila. Hindi yata nila nakuha yung na-invest nila sa pagpapalinya ng telepono sa Kalabarzon region (after ilang decades nila makukuha yung na-invest nila, kaso nauso na ang cellphones, internet, etc).

[kluverbucy]

sir parang sa smart bro yan na promo hindi sa pldt landlines....

thats marketing strategy pero simpre you have to read and ask before you avail...

Same lang naman yan mapa Smart/PLDT pero oo sa smart nga pala yung sinabi ko hehehe, sa PLDT naman yung Speed pala dun haha Basically same strategy..