Salary: 25-27K + 2k allowance!
Text me 09198331530 for more details!
Type of Account: Technical Help Desk
Job Level: SPE
Candidate qualifications:
· With three years technical background experience
· Excellent written and verbal communications skills (English)
· Excellent Troubleshooting skills, search skills, ability to approach problems logically
· Java Programming Experience would be an added advantage
· Completed at least 2nd year in college
Essential Functions:
· Troubleshooting Windows 2007
· Exposure & Knowledge on Office 2010
· Knowledge/exposure on ticketing tools like Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point etc
· Good communication skills and customer management experience
· Work experience having supported Global customers on Technical issues.
· Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
· Willing to work in 24x7 environment
· Troubleshooting skills on desktop issues
· Troubleshooting skills on VPN connectivity, dial up , wireless routers
· Knowledge on active directory, domain controllers etc
· Exposure to password reset tools
· Trouble shooting skills and experience in handling Exchange (outlook)/Lotus Notes environment.