Topic: May Future pa ba ang BPO's (Call Centers)?

[@leX]

How sad intel philippines nagsasara na... Pero nung nabalitaan ko ito akala ko buong Intel ang nagsara hahaha... Pero I think BPO's would still be an asset to the economy of the Philippines. Balita ko kasi ang laking mura daw ng call centers dito sa atin compared sa ibang bansa. I have also read in some sites na a lot of companies are still investing sa mga call centers found in the Philippines. Ewan ko lang kung totoo.

[ocacute]

Totoo yan brader.  As a matter of fact, continuous hiring pa nga yung ibang mga call center

[Telesforo]

BPO hindi masyado affected yan provided na hindi affected ang account na kinalalagyan mo. Actually yan ang magbo-boom pag ganitong tanggalan ng mga regular employees. Mga big companies will shift to outsourcing kasi mas mura.

@mas-patatas: Taga Amkor ka pala. 2004 to 2005 dyan ako. Taga ICS.

[BangBoy]

Speech Synthesis, Speech Recognition and AI isn't too far off that means call centers would soon be obsolete. Soon when theres a call you would hear an automated answering machine. Kaya yung mga call center people don't think that you have security in your job. You just might wake up one day and you are already a dinosaur soon to be extinct. I still think that health services is one of the most secure jobs in the world. People get sick. In fact I think morticians have the best job in the world because all people die. They will never be out of the job.

[ocacute]

Speech Synthesis, Speech Recognition and AI isn't too far off that means call centers would soon be obsolete. Soon when theres a call you would hear an automated answering machine. Kaya yung mga call center people don't think that you have security in your job. You just might wake up one day and you are already a dinosaur soon to be extinct. I still think that health services is one of the most secure jobs in the world. People get sick. In fact I think morticians have the best job in the world because all people die. They will never be out of the job.

call center is not all about answering calls ka-espiya....share ko lang

[@leX]

Speech Synthesis, Speech Recognition and AI isn't too far off that means call centers would soon be obsolete. Soon when theres a call you would hear an automated answering machine. Kaya yung mga call center people don't think that you have security in your job. You just might wake up one day and you are already a dinosaur soon to be extinct. I still think that health services is one of the most secure jobs in the world. People get sick. In fact I think morticians have the best job in the world because all people die. They will never be out of the job.

I think I would rather speak to a live person than the Automated Phone Systems... Kahit na advance pa ang AI ng mga Interactive Voice Recordings, iba pa rin pag kausap mo is a live person. Kung maraming tao katulad ko sa tingin ko hindi magsasara ang call centers...

[Idiot]

I think I would rather speak to a live person than the Automated Phone Systems... Kahit na advance pa ang AI ng mga Interactive Voice Recordings, iba pa rin pag kausap mo is a live person. Kung maraming tao katulad ko sa tingin ko hindi magsasara ang call centers...

tama yun

@bangboy
speech recognition mahirap pre
1. Iba ang accent ng Briton
2. iba ang accent ng black american
3. iba ang accent ng taga-texas at southern part ng america
4. iba ang english accent ng taga-india, china, korea at japan
5. sa Pinas na lang iba ang accent ng taga-visayas
6. iba ang english accent ng france, russia at etc
7. iba rin ang english ng taga-middle east

iba rin yung use of words

1. sa british ang tawag nila sa elevator ay lift
2. sa kamatis yung iba bigkas nila Tomato (bigkas sa tagalog) at iba bigkas nila ay tomeyto
3. sa "A" na lang yung iba "ey" yung iba naman "ah"
4. sa British ang "my" nila is "me"
5. yun "the" yung iba "di" ung iba naman "da"

so mahirap yun

[Kcatral]

YES there is still future in the B.P.o Industry pa rin what is the main reason bakit tinatanggal or lay-off ang mga call center agents the real fact:

1. Most call center agents are being pirated by other companies
2. Most common call center companies are being outsourced back to India these are the micro-call center like in baguio - experience ko yan
3. Call center Companies during application prefer with M.A or doctoral degree kung wala ka nito they also accept Finishing Course For Call center Agents and English Computerized Learning program for call center Agents (from TESDA-LSI).
Reason: Tipid na ang Company for Training Expenses saving na nila ito
4. Most Call center Agents are having Health  Problems
5. Some Agents does meet the sales target
6. Some call centers are being miss managed

Dont you worry my dear brother spies kahit na malaki ang finical crisis natin d2 marami pa ring sumusugal sa ganitong out-source na business  bakit tipid na rin ang company sa pa-sweldo lalo nat kapag nasa province pa yung call-center tulad ng baguio di ba malamig duon - di mo kailangan ng Aircon - tipid na sila sa kuryente kasi di na need ang aircon tapos province pwede na ang 13,000.00 kada buwan na sweldo since they still give phil -health and SSS

[Idiot]

@kcatral

may problem ang company kung ganun

1. call center agents being pirated totoo yun dahil umpisa pa lang wala ng loyalty ang mga agents sa company ang may problem dyan is the Human Resources mismo

2. M.A. baka matataas na posisyon na ito like Manager or mga heavy technical datas na kahit High school or vocational graduate hindi matindihan

3. Mas mura kase sa India compared sa Pinas

4.. totoo yan ang may problem dyan ang Company Nurse ng BPO or Restrictive ang management style ng Manager. Imbig sabihin kung saan ka dun ka lang hindi ka pwedeng mag-suggest or mag-improve sa office na pwedeng ikakaganda ng Health ng  mga Agents 

6. kaya siguro kailangan ng M.A

[BangBoy]

AI isn't recorded voice. Sorry if you think human interference is not obsolete. Accent isn't a problem there are speech recognition software that can identify different accents including Filipino English. Human error is more likely to happen when there is human intervention. Lets face it BPOs don't exactly hire doctors and lawyers. I pressume IQ isn't a must when applying for a call center job. If you really think you are smart enough then why get a call center job when you can be a doctor or a lawyer or if you really wan't to make it to the big time be a crooked politician. Perfect English doesn't make a person any smarter. I heard a Briton once say "Americans say they speak English but are they English. They don't sound English". What he meant that Americans don't speak English. They only claim they do. English is spoken in England.
So I believe that solves the accent issue you raised earlier. Americans, French and Indians don't speak English.

tama yun

@bangboy
speech recognition mahirap pre
1. Iba ang accent ng Briton
2. iba ang accent ng black american
3. iba ang accent ng taga-texas at southern part ng america
4. iba ang english accent ng taga-india, china, korea at japan
5. sa Pinas na lang iba ang accent ng taga-visayas
6. iba ang english accent ng france, russia at etc
7. iba rin ang english ng taga-middle east

iba rin yung use of words

1. sa british ang tawag nila sa elevator ay lift
2. sa kamatis yung iba bigkas nila Tomato (bigkas sa tagalog) at iba bigkas nila ay tomeyto
3. sa "A" na lang yung iba "ey" yung iba naman "ah"
4. sa British ang "my" nila is "me"
5. yun "the" yung iba "di" ung iba naman "da"

so mahirap yun

[Adramelch]

I honestly don't think na magtatanggalan ang nga call centers d2 sa pinas...
kc mas nakakamura ang mga company na nagtatayo sa ibang bansa like pinas or india...
mas mababa ang salary ng mga CSR dito kaysa sa CSR ng US...
yun actually ung point kung bakit ang daming call center dito satin...
yun daw ang dahilan kaya ndi matatanggal ang mga BPO companies dito sa pinas as told by our PM...

[mhugen]

basta ang sabi ni ken tuchman samin wag intindihin si obama, dumalaw sya para lang sabihin yun, 

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