Tingin ko di talaga mgsasara callcenters dito.
1 reason, ang labor dito sa atin is very cheap.alam ko ave na sahod sa US ng callcenter agent is 100kphp
dito sa atin ave is 15-20k lg,sa province naman 10-14k ata.they save a lot.
2 US companies are very concern sa feedback,sa pg handle sa problems ng mga customers nila.They value their customers because they know pg hindi satisfied mga customers di na bibili ulit sa kanila.so one way na rin to to increase their sales - they really need it since crisis naman.Call centers are not manufacturing dept.Manufacturing depts were the ones that was hit the hardest.
3 And Americans prefer Filipinos kesa sa mga Indians - magaling mg English mga pinoy,malambing ang boses...and above all MABANGO!indians = MABAHO