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Author Topic: internet is not working on my laptop  (Read 7347 times)

blackbirdmagpie

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internet is not working on my laptop
« on: June 04, 2017, 12:34:21 pm »
 I download a program recently " unhacked me. After installing the program, I start the process
and I have deleted several unwanted files. Until its completely finished.

But i have a problem with my connection. The internet is loss when my laptop begin to restart.
 
Have someone try to download this program and have the same experience too.
 I found this "unhacked me" from this website.

I checked my router and still working good. Cables are not loosed. I just set my laptop to wireless mode but is still have the same trouble. I did minor troubleshoot find nothing.

bodieph

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Re: internet is not working on my laptop
« Reply #1 on: June 04, 2017, 06:22:31 pm »
from what website is this "unhacked me"? the closest I found was "unhack me" made in 2005. its not a known app.

its possible that one of its "fixes" changed one line in your settings (i.e. ineternet connection settings, use of VPN, dial-up, etc etc)

won't know for sure unless we see more details, you can use some tools like combofix (download only from bleepingcomputer.com), OldTimer ListIt (also from bleepingcomputer), etc

take note though, these files will generate a log file and from that logfile, you will need someone who understands it if it still does not solve the problem. combofix will apply some fixes and then generate a logfile. oldtimer is a logging tool, it will list changes made to the computer recently, files in common places where viruses also exists, etc

https://www.bleepingcomputer.com/download/combofix/
https://www.bleepingcomputer.com/download/otl/

blackbirdmagpie

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Re: internet is not working on my laptop
« Reply #2 on: June 05, 2017, 12:23:49 am »

"https://www.bleepingcomputer.com/download/combofix/
https://www.bleepingcomputer.com/download/otl/"
 
sorry to trouble. when i go to web browser it pops up a window it says VCSystem Tray has stopped working.

maniac2999

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Re: internet is not working on my laptop
« Reply #3 on: June 05, 2017, 02:17:57 am »
Try mo safe mode. just maybe.

bodieph

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Re: internet is not working on my laptop
« Reply #4 on: June 05, 2017, 02:53:40 am »
vcsystem is just sony care software, no problems there. just proceed to the page

blackbirdmagpie

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Re: internet is not working on my laptop
« Reply #5 on: June 05, 2017, 12:25:23 pm »
Have made it back again. Administrator allow ame to restore to its previous sys setting using
system restore.

blackbirdmagpie

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Re: internet is not working on my laptop
« Reply #6 on: June 05, 2017, 12:37:58 pm »
 ::thanksforhelp