Topic: SMART Broadband Unpaid Bills Concern

[~mahilig~]

Magandang Araw mga Kapwa Espiya.
Mabuhay.

May problema po ako tungkol sa subject ko na unpaid bills and now they texted me that they will forward it to legal matters.

the Story:

-I subscribed to 6 mos plan for my wifi. signed and paid everything.
I've been using my plan for 2 mos since my subscription last Aug 2015. and I've used the wifi for playing ragnarok alone. and i am pretty aware of its CAPPING System and my RPG game isnt sucking my 1.5GB allocation. 2 mos of using it was pretty good. no sudden glich or anything. then bigla na lang nawala ang net ko sabay sabi sa smart dash na consumed na daw yung plan ko. (they offered me, unlimited daw)...
Im pretty sure na wala akong ibang ginawang makaka deplete ng plan ko kasi ako lang gumagamit non. no streaming and everything. then nag report ako sakanila saying na aayusin daw nila.. after 1 month ng walang update galing sa smart may dumating na bill para sa 1 buwan na walang net. sabi ko sa retailer ipa cut ko na lang kasi ayoko na ng service nila. sabi saakin bayaran ko muna daw yung bill ko.. paano e wala nga ako net tapos nag kabill. hangang sa pinabayaan ko na yung account na yon and still they generate bills up until today na umabot na sa 3300.

ano po gagawin ko.

salamat po

[agent_sam]

  hayaan mo lang sila atleast you have the reason na wala ka namn net tapos magbabayad ka dhil that is also
my experience lalo na yung per usage data ill pay them the account of UNLIMITED INTERNET what the heck after
20 or 15 wala ng net they said naconsumed ko na daw yung data PISTI UNLIMITED tapos ganun ok then di ko sila binayarn
tapos sabi cut nalng nila kasi wala namn kwenta at nakabayad na ako that month  then bigay sila ng bigay ng bill kahit wala net
binayaan ko nalang sila atleast ill remind them I choose sky cable nalang mas okey NO per usage policy my advice JUST IGNORE THEM

[clark.kent]

happened to me too. although with globe naman. got called by lawyers regarding this. but i ignored it. nagsawa din sila. kasi wla naman tlgang legal basis to file a case against the consumer (us). kaya just ignore it nlng. sila pa nga ang makakasuhan kng skali kasi paying for an UNLIMITED PLAN pro bgla kng mawawalan ng net because naconsume mo na ung DATA CAP mo means it's LIMITED. if i am correct, that false under FALSE ADVERTISEMENT and event ESTAFA.

ignored it and don't ever give a "f" about it.

[Zbuffer101]

sa akin din globe dsl ... 1st day ng connection pag kabit ng line man , parang dialup speed  , sabi tawagan ko na lang agent na nakausap ko  or hotline

na confirm naman nila may problema.... after 2 months ganoon pa rin at andyan na yun 5k+ na bill ko at letter of etc etc

nagask ako for rebate.. gusto nila bayaran ko yung existing.. and rebate nila sa succeeding months... sabi ko eh sira pa rin... di irerebate nanaman and nagbabayad
ako ng para sa wala... nag sorry yung agent pero rules daw nila... yun di ko na pinansin... at daming sulit at magulong tumatawag sa akin

[naruto789544]

ganyan talaga mga iyan... magsasawa din sa follow up mga csr's nila... problem lang ay blocked ka na sa kanila meaning di ka na makakakuha ulit ng services ng pldt...