Topic: 36 biggest BPO firms in the Philippines

[Rockford]

36 biggest BPO firms in the Philippines

MANILA, Philippines - The country's business process outsourcing (BPO) industry is expected to create around 124,000 new full-time jobs this year.

"Based on sectoral projections, we are confident that BPO firms will be able to add an average of 124,000 well-paying jobs annually from 2014 to 2016, or a total of 372,000 new posts over the next three years," Pasig City Rep. Roman Romulo said in a statement.

Romulo said big BPO firms are expected to drive the creation of new jobs in the country.

"As they draw in more business, the super BPO firms can quickly scale up their activities here and hire extra staff, while reducing cost per unit of output owing to greater operational efficiency," he said.

At the same time, Romulo revealed the list of the country's 36 biggest BPO firms, based on 2012 revenues.

01. Accenture Inc. (P28.104 billion in revenues)
02. Convergys Philippines Services Corp. (P17.281 billion)
03. JPMorgan Chase Bank N.A-Philippine Global Service Center (P10.805 billion)
04. 24/7 Customer Philippines Inc. (P7.711 billion)
05. Telephilippines Inc. (P7.241 billion)
06. TeleTech Offshore Investments B.V. (P6.978 billion)
07. Sutherland Global Services Philippines Inc. (P6.805 billion)
08. Stream International Global Services Philippines Inc. (P6.738 billion)
09. Sitel Philippines Corp. (P6.364 billion)
10. Deutsche Knowledge Services Pte. Ltd. (P5.754 billion)
11. Sykes Asia Inc. (P5.617 billion)
12. IBM Daksh Business Process Services Philippines Inc. (P5.516 billion)
13. Aegis PeopleSupport Inc. (P5.445 billion)
14. TeleTech Customer Care Management Philippines Inc. (P5.402 billion)
15. IBM Business Services Inc. (P5.211 billion)
16. Telus International Philippines Inc. (P4.962 billion)
17. Shell Shared Services (Asia) B.V. (P4.821 billion)
18. HSBC Electronic Data Processing (Philippines) Inc. (P4.700 billion)
19. ePLDT Inc. (P4.147 billion)
20. SPi CRM Inc. (P3.501 billion)
21. ACS of the Philippines Inc. (P3.492 billion)
22. VXI Global Holdings B.V. (P3.266 billion)
23. Emerson Electric (Asia) Ltd. (P3.230 billion)
24. StarTek International Ltd. (P3.094 billion)
25. IBM Solutions Delivery Inc. (P3.019 billion)
26. Sykes Marketing Services Inc. (P2.760 billion)
27. SPi Technologies Inc. (P2.626 billion)
28. Genpact Services LLC (P2.552 billion)
29. Macquarie Offshore Services Pty. Ltd. (P2.522 billion)
30. Thomson Reuters Corp. Pte. Ltd. (P2.265 billion)
31. AIG Shared Services Corp. Philippines (P2.357 billion)
32. Hinduja Global Solutions Ltd. (P2.194 billion)
33. Lexmark Research and Development Corp. (P1.956 billion)
34. ANZ Global Services and Operations (Manila) Inc. (P1.869 billion)
35. Maersk Global Service Centers (Philippines) Ltd. (P1.859 billion)
36. Manulife Data Services Inc. (P1.745 billion)

Romulo noted these 36 firms posted a combined revenue of P192 billion in 2012.

BPO giants such as Accenture and Convergys currently have more than 35,000 employees each in the Philippines.

http://www.abs-cbnnews.com/business/01/01/14/36-biggest-bpo-firms-philippines

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[edcbabe]

sa tingin mo TS... mag-e-expand pa kaya yang mga BPO na yan?

[Zornhau]

Teleperformance (Telephilippines) is still growing fast, kakaopen lang ng Antipolo at Cebu site. Nagdadagdag pa ata sila next year.

[solmyr]

Pang 15th ang IBM. Pero wala na po sila. They will be Concentrix starting Feb 1 2014...

[Kcatral]

Bakit wala ang NCO dito sa list

[Rockford]

sa tingin mo TS... mag-e-expand pa kaya yang mga BPO na yan?

In my opinion, yes some would expand while some would merge with bigger players.

one reason of the expansion is: companies abroad are cutting cost in their operational expenses, transferring their operations from NA & EMEA to APAC specifically in the Philippines or in India where labor costs are cheaper with the ratio of: 4 Filipino employees is equivalent to 1 American / British employee in terms of basic salary.

This trend is happening not only in BPO's but also in ITO & other large international companies like P&G & Verizon.

[maniac2999]

Kung pagsasamasamahin , ilan kayang percentage ng BPO companies ang nasa call-center sector ang employees? sana naman hindi puro ganung slot inoopen nila sa pinas.. sila lang kasi nakikinabang sa murang pasweldo dito sa pinas, walang nangyayari sa professionals natin kung wala namang ibang opportunities para mapractice yung field nila.

[AndrewSturm]

Kung pagsasamasamahin , ilan kayang percentage ng BPO companies ang nasa call-center sector ang employees? sana naman hindi puro ganung slot inoopen nila sa pinas.. sila lang kasi nakikinabang sa murang pasweldo dito sa pinas, walang nangyayari sa professionals natin kung wala namang ibang opportunities para mapractice yung field nila.

Mahigpit kasi na kompetisyon ang India pagdating sa It/Dev/programming. Kung hindi naman call taking at hindi client/customer facing yung roles, mas prefer ng mga BPO na sa India site yung trabaho. Kahit kasi competitive ang english ng mga Indiano, mas prefer parin ng iba ang accent ng mga Pinoy at maliit lang rin ang pasweldo sa India.

[Idiot]

Kung pagsasamasamahin , ilan kayang percentage ng BPO companies ang nasa call-center sector ang employees? sana naman hindi puro ganung slot inoopen nila sa pinas.. sila lang kasi nakikinabang sa murang pasweldo dito sa pinas, walang nangyayari sa professionals natin kung wala namang ibang opportunities para mapractice yung field nila.

kahit gustuhin natin wala tayong choice iho nakasalalay padin sa policy ng pinas at 40 percent lang na onwership ng foreign investor ang BPO kase magtayo ka lang ng company at humanap ng client tapos

wala naman talagang mangyayari kase problem ng mga pinoy kung ano ang in-demand na kurso yung ang kinukuha to the point saturated ang market  then kahit gustong mag-aral ulit wala ng pera ang magulang

[maniac2999]

kahit gustuhin natin wala tayong choice iho nakasalalay padin sa policy ng pinas at 40 percent lang na onwership ng foreign investor ang BPO kase magtayo ka lang ng company at humanap ng client tapos

wala naman talagang mangyayari kase problem ng mga pinoy kung ano ang in-demand na kurso yung ang kinukuha to the point saturated ang market  then kahit gustong mag-aral ulit wala ng pera ang magulang

So ganun na nga lang siguro ano? magtyaga na lang kahit ganyan, basta kumita kahit papano, kahit lugi tayo in the long term dahil umaalis ang professionals sa bansa..

[Ilonggo-by-blood]

My company will be on the list all I need is couple of



Billions in earnings ;-)

[deeper one zero]

Pang 15th ang IBM. Pero wala na po sila. They will be Concentrix starting Feb 1 2014...

Yung IBM DAKSH po ang mawawala. yung IBS retained pa din yan saka yung ISD