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http://espiya.net/forum/index.php/topic,154426.msg1262773/topicseen.html#msg1262773Ateneo de Davao boycotts Cebu Pacific
ABS-CBNnews.com
Posted at 06/03/2013 3:45 PM | Updated as of 06/03/2013 3:45 PM
MANILA, Philippines - Ateneo de Davao University (ADDU) said it will never purchase tickets from Cebu Pacific again, alleging the airline's personnel neglected passengers after the plane overshot the runway at the Davao International Airport on Sunday evening.
In a letter to Cebu Pacific's management dated June 3, ADDU president Fr. Joel E. Tabora S.J. said the university has been a loyal customer of the Gokongwei-led airline, but the incident on Sunday "proved you do not deserve our patronage." The letter was posted on ADDU's official Twitter account (@ADDU_Official) on Monday afternoon.
Tabora said he ordered the university stop buying tickets from Cebu Pacific, "in protest against the insensitivity and ineptness of the manner in which the Cebu Pacific passengers were ignored and neglected by your personnel last night in an hour of emergency."
Tabora said the airline personnel did not give "humane"assistance to passengers, nor were any instructions or "calming words" given.
"It was only after 27 minutes in a smoked cabin that the passengers were allowed to leave the plane by coming down emergency slides. Twenty-seven minutes however without appropriate communications is entirely too long," he said.
"I am also told that once the passengers were finally in the airport, no one came to talk to them until after one and a half hours."
The ADDU president explained he is "incensed" not because of the accident, but because of the airline's "manifest human failure."
Tabora pointed out that Cebu Pacific showed it lacked concern for its passengers, and its staff lacked the training for an emergency situation.
"When you put people in the care of people, you endanger lives. Under these circumstances, we will generally recommend a boycott of Cebu Pacific. You do not deserve customers," Tabora said.
A Cebu Pacific Airbus A320 plane overshot the runway at the Davao International Airport as it landed during a rainstorm on Sunday evening. Cebu Pacific said all 165 people on board were safe.
However, the Davao International Airport was closed on Monday as authorities removed the plane from the runway. The airport is expected to reopen at 8 p.m. tonight.
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