Mga spies, ganto situation namin we have been subscriber of Bayantel for 6 years gamit namin for general use only. Residential plan siya. 2 months ago my sister found an existing promo online and upgraded our plan to a higher speed from 2mbps to 3mbps including their wifi modem. We're satisfied naman sa speed kahit medyo hindi na mmeet yung actual speed ganon talaga eh.
The problem is, for the first month ok yung bill which is P2499 second month nagulat kami ang bill namin naging Php3299! they told us wala na yung existing promo for our plan and we have to pay the internet and the telephone as well which is supposedly bundled! furthermore we want to downgrade our plan or Switch to other ISP! but they said its not allowed anymore coz once we UPGRADED, WE ARE LOCKED IN AGAIN FOR ANOTHER TWO YEARS!!! I asked them to quote me anything online that it says an existing subscriber who upgrade their plan would be locked in again. But they cant show me anything and they said that they are just following protocols. wtf.
Ano ba solusyon dito? We want to change our ISP so badly.