Hi para mabalikbalikan ang isang hotel ng mga guest kelangan dapat:
1. Excellent Customer Service additional pa dito mabibigyan mo sila ng Extra Mile.
2. Unique Room Type and Excellent amenities "Jacuzzi, Bathtub, Flatscreen TV, etc.."
3. Know your target guest para maset mo kung papanong marketing strategy gagawin mo.
4. Know your lean and peak season para maset mo mga promo's .
5. Acknowledge guest comment kahit na positive or negative comment ito it will help a lot.
6. Set some standards for quality service. from reservation to checkout
7. Avoid saying "NO" to every guest or if you cant suggest some alternatives.
8. Cleanliness is important esp. sa comfort room, bathroom and carpets.
9. Room cosmetics condition should be monitored everyday.
10. Lastly be warm to every guest ALWAYS SMILE!!