most likely ay totoo nga na walang cctv covering said area wherein such incident happened. hindi naman kasi pwedeng, or lets just say hindi economically feasible to, lahat ng floor area ng mall ay may nakatutok na camera. they just place such things strategically (READ: WHEREIN THEY HAVE TO MONITOR THEIR ASSETS), like sa grocery and sa mismong entrance / exits. sa mismong walkway malamang merong iilang cameras pero most likely ay hindi nakuhanan ang pangyayari.
the best thing that they can do then is to ask for the clips wherein nakuhanan yung mismong PERP while trying to steal the merchandise as well as all other videos na kuha pa rin yung PERP and build on their defense using such evidence. also include other videos of the perp going in and around the mall, using the phone, texting. also include clips of all the activities of your friend from the time he/she entered the mall until when the incident happened. kasi kung hindi naman sila nagkasabay sa pagpasok, hindi sila nagkausap either sa personal, text, tawag, medyo pwede ilaban yan. my point is establish natin na wala talaga silang connection and nagkataon lng lahat.